FAQ:


Q: Can the retail customer purchase directly from SovaBed ?


A: SovaBed is a wholesaler brand which does not sell directly to the retail customers. However, we make ever effort to assist in locating a local dealer in your area.

 

Q: Can the retail customer get product and/or pricing information from SovaBed ?

 

A: Since SovaBed does not sell directly to the retail customers, SovaBed cannot provide catalog and/or pricing information.

 

Q: How can I receive parts and/or services from the product I purchased?

 

A” Please request all parts and/or services through your authorized SovaBed dealer.

 

Q:Will the stores in my area acctually have the item I want in stock?

 

A: SovaBed does not determine what collections a dealer stocks; however, our dealer has the capability to order from available collection.  Please call in advance to see if a dealer has the product of your interest in stock before visiting.

 

Warranty

SovaBed, in an effecort to provide outstanding customer srvice, is prooud to issue a non-protrated Ten(10)-year warranty for our quality mattress products.
The warranty begins on the date the customer pruchases the mattress from authorized dealers and cannot transfer parties. SovaBed will repair or replace the defective mattresss if a defect occurs within the warranty period.

What is Coverage?

Our warranty covers any defects in materials or workmanship, with the exceptions stated below.

  1. Defects or deterioration in the structure of the foam, including splitting or cracking, with normal use and proper handling.
  2. Body indentations and impressions of 1″ or greater.
  3. Sagging-with proper support.

Note: Your mattress must be continuiously and soliday supported by a foundation-which may include:

  1. Wood slat platform system – with spaceing of no more than 4″.
  2. Box spring foundation – new condition.
  3. Wire grid Frames
  4. Metal support slats and platform.

 

What’s is not Covered? 

  1. Mattress fabric incnluding, but not limited: Stain, Wear and tear
  2. Expected increase of softness due to normal usage including body indentations of less than 1″
  3. Expected increase of foam recovery due to normal usage including body indentations of less than 1″
  4. Circumstances beyond the mattress itself ( i.e.height of mattress on bed, linen fit.,etc.).
  5. Mattress damage due to insufficient foundation support.
  6. Mattress decompressed for extended period of time.
  7. Purchase though an unauthorized sellers

Improper usage will void the mattress warranty, and all other warranties expressed or implied.

 

Warranty Process? 

Please have the following information or item email info@sovabed.com or call Customer Service at 1888-800-1888 to sumbit your claim.

  1. Product Label Name
  2. Law tag ( Do NOT remove from the product )
  3. Copy of your purchase receipt
  4. Supporting pictures if possible

 

Retailer Inquiries

Contact us below to learn about our wholesale program.  Whether you’re looking to speak with customer service, please fill out the form below, or make a general comment-we’re listening !  Our team member will rech out as soon as possible.